Hi Tom,
It is a hardware compatible problem.
You can try refresh the firmware in Windows, here is a link that could help you.
https://astronomy-imaging-camera.com/manuals/ZWO%20Camera%20FW%20Upgrade%20Manual.pdf
You can download the firmware tool here.
https://astronomy-imaging-camera.com/software-drivers
If this does not work, sorry to tell you that we do not have any other better solutions.