Cannot Select A Main Camera

cloudstrife

Hi,

As of last night it seems I can no longer select a main camera on my ASIAIR, the drop down menu is greyed out. I have an ASI178mc (uncooled) that I was using as my main camera and a ASI120mm mini for guiding - I can still select either of these as a guide camera and they both appear to be working, the ASIAIR just refuses to recognise either of them as a main camera. When I activate either camera as the guide camera it also briefly pops up with the message 'Method not found' which never used to happen. I restarted the AIRAIR several times, unplugged and re-plugged everything, reinstalled the app on my phone but none of this has made any difference. Everything was working fine before last night so I'm wondering if this is a bug with the latest update? Any help would be appreciated.

Thanks a lot,

Steve

PMTeam@ZWO

CloudStrife wrote:

Hi,

As of last night it seems I can no longer select a main camera on my ASIAIR, the drop down menu is greyed out. I have an ASI178mc (uncooled) that I was using as my main camera and a ASI120mm mini for guiding - I can still select either of these as a guide camera and they both appear to be working, the ASIAIR just refuses to recognise either of them as a main camera. When I activate either camera as the guide camera it also briefly pops up with the message 'Method not found' which never used to happen. I restarted the AIRAIR several times, unplugged and re-plugged everything, reinstalled the app on my phone but none of this has made any difference. Everything was working fine before last night so I'm wondering if this is a bug with the latest update? Any help would be appreciated.

Thanks a lot,

Steve

Are you on the newest version v1.3?

If after updated the issue still here, please try to reboot the app or the ASIAIR device.

cloudstrife

Hi,

Thanks for your reply. I'm on the latest version 1.3 and have restarted both the app and the ASIAIR many times and I get the same problem every time.

Thanks,

Steve

cloudstrife

Hi,

I can confirm that it is version 1.3 of the app that has been causing the problems for me. I have now rolled back to version 1.2.1 and everything is working again. Would be nice to have the latest version but at least I am up and running again! I am using the app on a Pixel 2. Hope this is helpful to someone.

Thanks,

Steve

PMTeam@ZWO

CloudStrife wrote:

Hi,

I can confirm that it is version 1.3 of the app that has been causing the problems for me. I have now rolled back to version 1.2.1 and everything is working again. Would be nice to have the latest version but at least I am up and running again! I am using the app on a Pixel 2. Hope this is helpful to someone.

Thanks,

Steve

Thank you, we will try to fix this issue later.

alegon

Hello,

First post here and new to ZWO products. New owner of a ASI 183MC Pro, 120MM Mini and the ASiair.

I also have the same problem with the main camera (183MC) not being recognized and greyed out when also connecting via usb both at the same time! The 120MM has the iOptron SkyGuider Pro connected using the guide connector to the 120MM in a ST-4 configuration.

ASiair will recognize a single camera but not both. This happens using v1.3/3.37 build that I just upgraded. I have to believe is the new firmware perhaps?

It will recognize my Nikon D7500 as main camera, but by itself with nothing else connected.

Please someone advise any solution.

Also how I go back to v1.2? I never used this version as I upgraded right away without any usage with prior version.

Thank you.

Alex

alegon

For the record I forgot to add that I’m running ASiair software under (iPad Pro) OS 13.2.

This OS version is also new...trying to clarify everything.

Thanks,

Alex

PMTeam@ZWO

Alegon wrote:

Hello,

First post here and new to ZWO products. New owner of a ASI 183MC Pro, 120MM Mini and the ASiair.

I also have the same problem with the main camera (183MC) not being recognized and greyed out when also connecting via usb both at the same time! The 120MM has the iOptron SkyGuider Pro connected using the guide connector to the 120MM in a ST-4 configuration.

ASiair will recognize a single camera but not both. This happens using v1.3/3.37 build that I just upgraded. I have to believe is the new firmware perhaps?

It will recognize my Nikon D7500 as main camera, but by itself with nothing else connected.

Please someone advise any solution.

Also how I go back to v1.2? I never used this version as I upgraded right away without any usage with prior version.

Thank you.

Alex

Hello Alex,

Try to switch the USB port and reboot the ASIAIR device. This issue may happen in a few situations.

Since you are on the iOS platform, there is no way to go back.

We are trying to reproduce it and fix it.

pascal.rustat

Hello ZWO team!

I just bought a ASIAIR + ASI120 Mini to autoguide (there is no problem to make it work with ASI120).

I would like to use my Canon 2000D DSLR as the "main camera" but there is no way to recognize this DSLR in this "main camera" list.

As far as I understand it should be supported from 1.0.9 version of app, mine is 1.3(3.37).

I tried several potential workarounds ... with no more recognition:

- I plugged the Canon 2000D on other USB ports of ASIAIR

(I confirm that my USB cable is good as I can drive my 2000D from my PC using this cable)

- I rebooted ASIAIR several times.

- I powered up the 2000D before/after ASIAIR boot

- I restored ASIAIR app V1.3

- I downgraded to v1.2 ... but it systematically upgrades to latest version ... so the test is maybe not conslusive.

The world community using a Canon DSLR as main camera with ASIAIR seem to be very few and does not post anything about this kind of issue so for the time beeing I don't undertand what is wrong unless it is a bug, could ZWO help me or give a possible track of reason?

Big thanks for any help!

Pascal

PMTeam@ZWO

pascal.rustat wrote:

Hello ZWO team!

I just bought a ASIAIR + ASI120 Mini to autoguide (there is no problem to make it work with ASI120).

I would like to use my Canon 2000D DSLR as the "main camera" but there is no way to recognize this DSLR in this "main camera" list.

As far as I understand it should be supported from 1.0.9 version of app, mine is 1.3(3.37).

I tried several potential workarounds ... with no more recognition:

- I plugged the Canon 2000D on other USB ports of ASIAIR

(I confirm that my USB cable is good as I can drive my 2000D from my PC using this cable)

- I rebooted ASIAIR several times.

- I powered up the 2000D before/after ASIAIR boot

- I restored ASIAIR app V1.3

- I downgraded to v1.2 ... but it systematically upgrades to latest version ... so the test is maybe not conslusive.

The world community using a Canon DSLR as main camera with ASIAIR seem to be very few and does not post anything about this kind of issue so for the time beeing I don't undertand what is wrong unless it is a bug, could ZWO help me or give a possible track of reason?

Big thanks for any help!

BR

Pascal

Hello Pascal,

The Canon 2000D has WiFi/NFC which needs to be turned off. The other settings are:

Shooting Mode: M

Shutter Mode: Bulb

Image Format: RAW (Only, not RAW+JPEG)

Image Quilty: L (Largest)

Additional, turn off any power-saving feature of the camera that might cause it to hibernate or sleep. Turn off Noise Reduction, Mirror Lock settings in the camera.

pascal.rustat

Hi ji,

Thanks for this first prompt reply.

Unfortunately, I already srupulously applied all what you mention (what is release noted in front of your app version 1.0.9) in all of my tests, but no way to recognize my Canon 2000D! Is the last version 1.3 of app as deeply tested as the 1.0.9 version about DSLR supports ... I mean, is there a possibility of code degradation from 1.0.9 to 1.3 in this scope area?

Any further help would be welcome!

Pascal

PMTeam@ZWO

pascal.rustat wrote:

Hi ji,

Thanks for this first prompt reply.

Unfortunately, I already srupulously applied all what you mention (what is release noted in front of your app version 1.0.9) in all of my tests, but no way to recognize my Canon 2000D! Is the last version 1.3 of app as deeply tested as the 1.0.9 version about DSLR supports ... I mean, is there a possibility of code degradation from 1.0.9 to 1.3 in this scope area?

Any further help would be welcome!

BR

Pascal

Okay, if so, that would be a bug from the begin till now, we will try to get on 2000D and test it. If we have future info I will reply you here.

pascal.rustat

Thanks a lot ... feel free to request me as beta tester in case you need one ;)

Pascal

alegon

Hi ji.zwo,

I continue to struggle with the ASiair to to no avail..so far.

I have rebooted and changed usb inputs as indicated several times...no resolve. The setup is the same with both ASI cameras ( 183MC and 120MM Mini).

If I only connect one camera the ASiair will recognize it for a short period and then freeze!

Turning the ASiair on with nothing connected to the inputs (usb), no problem...

You mentioned reboot and change usb inputs (ports) ...I did, and you mention this sometimes happen...really? ...everything connected is ZWO products.

Ok, back to basics, any way to do a “hard reset” on the ASiair unit..I don’t see a pin hole, maybe inside...pls advise? I said this because you confirmed that with OS (platform) there is no way back...

I just want your product to work as intended.

Thanks,

Alex

w7ay

Hi Alex,

> If I only connect one camera the ASiair will recognize it for a short period and then freeze!

> Turning the ASiair on with nothing connected to the inputs (usb), no problem...

These two clues sound to be almost be like a power starvation problem. If so, you might also see a low power warning in the setup window (the window you see when you press on the button that looks like a WiFi icon).

If you have a DVM, you can open up the Raspberry Pi (ASIAIR) enclosure and measure the 5V pins on GPIO connector (many documentation on the Raspberry Pi GPIO connector on the web). *Be careful* not to short anything. The Raspberry Pi board should see no less than 5 to 5.1 volts.

If you do not have a DVM, I would test using a good wall plug "smart phone charger" that has USB Type A output, to which you can attach a good phone charging cable that has a micro USB connector at the end that plugs into the ASIAIR. Do not use just any data cable, since some of those would be a problem by itself. You need something with heavier gauge wires; ones are usually sold as "charging cable."

I recommend initially testing with a different cable from the one in the ASIAIR box, since that could be the problem in the first place. Be sure the micro USB connector seats well into the Raspberry Pi power connector. You may need to remove the plastic side panel (it pops out, you can find Raspberry Pi video on the internet) to confirm a good connection.

Although a "12 watt" camera charger is a little low, it may be enough to power two cameras. A 15 watt to 18 watt charger should be enough if you keep the USB charging cable short. Try it with 0.5m or shorter cables first, if you have them around.

If a different power supply/power cable works reliably, then your problem is narrowed to 1) insufficient 12V supply to the ZWO 12V-5V adapter, 2) the 12V-5V adapter itself, or 3) the USB-A to micro-USB cable that came with the ASIAIR.

(Be sure to use a 5.5mm/2.1mm connector to supply the 12V to the ASIAIR power adapter (small red brick) -- do not use a 5.5mm/2.5mm connector to feed the ZWO power converter.)

Good luck,

Chen

alegon

Hello Chen,

We just crossed postings...and I think I lost my (long) last response-entry!

That was exactly the problem...not enough current! I should had figured out before. But last night after many attempts the ASiair will continue to crash. No problem at idle by itself but once the cameras were connected the leds will dim a little and then turn off.

I proceeded and replaced the 12V/3A PS (wall type) I was using and connected a 12V/12A brick type PS to the DC ASI converter....and BINGO!!

The ASiair lighted up like a Christmas tree...no crashes and all the cameras connected. I went through the menus (learning) for while with no problems. The ASiair and cameras have been on since last night for over 12 hours - with no interruptions, crashes or problems.

Problem SOLVED!

I hope this help someone...if the manufacturer tells you to use a specific PS and the included cables just DO it! Don’t believe on those wall type PS you get for free or very inexpensive and have laying around.

Thanks again Chen, Ji and the rest...

Alex

pascal.rustat

Hi again Ji & Zwo team,

A step further in my testing:

I had the opportunity to grab the very first version of app v1.0.9 which should support Canon DSLR with ASIAIR firmware v2.14 (the only combination for which I found a real user post with a screen copy showing these versions working with a Canon 450D).

Unfortunately, using these versions 1.0.9 (2.14), my brand new Canon 2000D DSLR is not recognized better, so I am waiting for any tips and tricks that could help to understand what's wrong with this combination which should work.

Pascal

PMTeam@ZWO

pascal.rustat wrote:

Hi again Ji & Zwo team,

A step further in my testing:

I had the opportunity to grab the very first version of app v1.0.9 which should support Canon DSLR with ASIAIR firmware v2.14 (the only combination for which I found a real user post with a screen copy showing these versions working with a Canon 450D).

Unfortunately, using these versions 1.0.9 (2.14), my brand new Canon 2000D DSLR is not recognized better, so I am waiting for any tips and tricks that could help to understand what's wrong with this combination which should work.

BR

Pascal

Thank you for your info, I have feedback to our dev team. Hope they can find out the issue and fix it

kerisun

Who used a picture converter for camera? I try to use more methods now i found https://onlineconvertfree.com/converter/images/

PMTeam@ZWO

Kerisun wrote:

Who used a picture converter for camera? I try to use more methods now i found https://onlineconvertfree.com/converter/images/

Good tool, but, no FITs format. LOL