There are a couple of things to check by performing Plate Solving in the Preview window, before you even try to Polar Align.
Make sure you are in perfect focus. Plate solve involves first detecting the center of stars by comparing a pixel on the plate against the nearby surrounding pixels. A defocused star will spread over too many pixels, and that can confuse star detection. To learn and get used to plate solving, first try with a good star field that does not have a single very bright star -- do not start with a field that includes Vega or Sirius, for example.
After stars are brought into focus, make very sure that the brightest stars do not saturate the plate. Look at the MAX ADU number in the histogram. Make sure the max ADU value is nowhere above 65000. Reduce the exposure time and the gain of the camera if you are saturating the plate.
You do not need (or want) too many stars. When you start plate solving, ASIAIR will report the number of stars detected; this will tell you if you are exposing for too long -- don't worry if you cannot see many stars in preview window. The worst thing you can do is to overexpose. 10 stars are too few, but more than 100 will not be useful and may in fact confuse the pattern recognition algorithm. Adjust the exposure and gain so that ASIAIR tells you it is seeing between around 20 and 100 stars.
Once you can successfully plate solve in the Preview window, you can note down the exposure time and gain, and use approximately those same values when you do polar alignment.
By the way, if the back focus of your reducer (the distance between the reducer and the camera sensor) is not set perfectly to specification, your actual focal length may not be what you think it is. With ASIAIR, you can enter a focal length of zero (yes, zero), and ASIAIR will attempt to figure out the correct focal length for you when you perform plate solving. It will take a little longer to plate solve, perhaps 20 seconds instead of 1 or 2 seconds, for example. ASIAIR will replace the zero that you entered by the true focal length of your optical path.
You can also take an image, and then submit your image to the web app at astrometry.net to plate solve for you, and the web app will also report the plate scale, from which you can calculate the focal length. astrometry.net also has a good explanation of how plate solve works by using trapezoidal asterisms.
Clear skies,
Chen