ASIAIR PRO replacement PCB Board

asif

This is more a question for ZWO (if they view the questions on this board), but please feel free to comment.

The current warranty for a product purchased from ZWO is 2 years and as per their T&Cs they will replace / repair said product if its DOA. The customer is however responsible for P&P which obviously adds an additional cost to already what we've paid for the product.

Now, as we know the ASIAIR and ASIAIR PRO is based on the Raspberry Pi3 and Raspberry Pi4 and considering they've already discontinued the original product line barely after launch (which I was not too happy about), there is the posssibility of ZWO lanching another ASIAIR, once a better Pi comes along...

With the ASIAIR, if the device develops a fault, I think its much cheaper (especially when its out of warranty) to replace the internal Pi3 yourself and get ZWO to provide a new license (compared to the time and cost of shipping the device to ZWO)

With the ASIAIR PRO, its not too dissimilar (PI4 boards will be available for a long time, even if ZWO discontinue the line), but the ASIAIR PRO has an additional PCB board that is the concern of this post (see image below)

This is labelled as the ASI_AIR v1.3 (QASIAIR191220)

Can this board be purchased seperatly if the ASIAIR PRO develops a fault. As stated, the Pi4 is an off the shelf item, so not too worried about that developing a fault, but the GPIO connection board with the additional power jacks, I expect that to fail before the Pi (with all the connections in/out) so it would be useful to know that instead of shipping the entire unit to ZWO (the ASIAIRPRO still works with the PCB board NOT attached), whether (during the 2 year warranty period, we can just send that back and out of the warranty period, if they can supply that board for a price or even sell that board on their site??

Thanks

Asif.

PMTeam@ZWO

asif wrote:

This is more a question for ZWO (if they view the questions on this board), but please feel free to comment.

The current warranty for a product purchased from ZWO is 2 years and as per their T&Cs they will replace / repair said product if its DOA. The customer is however responsible for P&P which obviously adds an additional cost to already what we've paid for the product.

Now, as we know the ASIAIR and ASIAIR PRO is based on the Raspberry Pi3 and Raspberry Pi4 and considering they've already discontinued the original product line barely after launch (which I was not too happy about), there is the posssibility of ZWO lanching another ASIAIR, once a better Pi comes along...

With the ASIAIR, if the device develops a fault, I think its much cheaper (especially when its out of warranty) to replace the internal Pi3 yourself and get ZWO to provide a new license (compared to the time and cost of shipping the device to ZWO)

With the ASIAIR PRO, its not too dissimilar (PI4 boards will be available for a long time, even if ZWO discontinue the line), but the ASIAIR PRO has an additional PCB board that is the concern of this post (see image below)

This is labelled as the ASI_AIR v1.3 (QASIAIR191220)

Can this board be purchased seperatly if the ASIAIR PRO develops a fault. As stated, the Pi4 is an off the shelf item, so not too worried about that developing a fault, but the GPIO connection board with the additional power jacks, I expect that to fail before the Pi (with all the connections in/out) so it would be useful to know that instead of shipping the entire unit to ZWO (the ASIAIRPRO still works with the PCB board NOT attached), whether (during the 2 year warranty period, we can just send that back and out of the warranty period, if they can supply that board for a price or even sell that board on their site??

Thanks

Asif.

Hello Asif, sorry we will not offer the board separately.

asif

Ji

Thanks for the reply.

What is the cost of repairs and replacement then for PRO and specifically the board if it develops a fault outside the warranty period?

It is quite easy to diagnose whether the fault is with the PI4 (as stated this can be replaced off the shelf the same day or within 24hrs in most cases) or the ASI_AIR 1.3 board and based on your reply, you will not supply the extension board even at a price, which means the user having to send the entire PRO to you which seems rather a inefficient process and waste of time and resources when the user can continue to use the ASIAIR PRO without the PCB (power board)

A lot of people will be interested to know the cost to repair the ASIAIR PRO (especially if the extension board is faulty only) as this would very likely be a long term purchase.

Thanks.

Asif.

bobw55

I too wish I could just order that power distribution board. be cheaper than sending my ASIAIR Pro in for repair.

elko1978

im am too.

PMTeam@ZWO

asif wrote:

Ji

Thanks for the reply.

What is the cost of repairs and replacement then for PRO and specifically the board if it develops a fault outside the warranty period?

It is quite easy to diagnose whether the fault is with the PI4 (as stated this can be replaced off the shelf the same day or within 24hrs in most cases) or the ASI_AIR 1.3 board and based on your reply, you will not supply the extension board even at a price, which means the user having to send the entire PRO to you which seems rather a inefficient process and waste of time and resources when the user can continue to use the ASIAIR PRO without the PCB (power board)

A lot of people will be interested to know the cost to repair the ASIAIR PRO (especially if the extension board is faulty only) as this would very likely be a long term purchase.

Thanks.

Asif.

Hey Asif, plz contact support@zwoptical.com.