cameras are no longer recognised after update to asiair pro 1.5

Dirk-EB

Hello,
After updating to version 1.5, cameras are no longer detected. First I thought only my ASI178MC as a planet camera is affected but also my Guiding Cam and the 071MC Pro and 2400MC Pro are not recognized exactly like the EAF focuser. The only entry in the DropDowns is "None

I first reset the ASIAIR Pro to the old version and updated it again. Even without success. I use an Apple IPad Pro.

Has anyone had the same experience and knows a solution?

Greetings
Dirk

PMTeam@ZWO

Dirk-EB Hi Dirk, are there any pop up tips while trying to re-plugin the cams in the ASIAIR app? Also plz check the power supply.

yf222000

This release is garbage. I’ve spent 5 hours fighting with the autoguiding tracking issues.

PMTeam@ZWO

yf222000 The devs are working on this issue now.

yf222000

@asiair@zwo#40584
My apology. I did not mean to be harsh or rude in any way or form it’s just a little frustrated to have a new release that worse than the previous version. But of course, with software codings, it’s not a one shot deal. So, my apology. I’m looking forward to the fix to it.

PMTeam@ZWO

yf222000 It's okay, Sir, we will keep improving the app. Thank you for your understanding.

Dirk-EB

@asiair@zwo#40583
Hi,
no there are no Pop up tips.

Dirk-EB

@asiair@zwo#40584

This evening I`v tested my Setup of Cams with my old asiair. the System makes also an update without some of the new functions like the live function and autofocus but the Setup with the Cameras and EAF works. I noticed that with the old ASIAIR, the fan for cooling starts immediately after the power supply is Connected. With the ASIAIR PRO this is not the case although the LED on the camera is on. Maybe this could be an indication for the developers.

Regards
Dirk

w7ay

My experience with the cooling fan turning on is that the fan only initially turns on when there is a valid USB connection. You can confirm with your old setup by leaving out the USB connection, but leaving the 12V connected -- the fan will not turn on.

That, plus the fact that you do not see any Camera in the drop down menu, appears to indicate that you may have a bad USB connection to your camera.

You could attempt debugging by first removing everything from the USB ports of the ASIAIR. Then plug in a USB Memory Stick successively into each of the four Raspberry Pi ports. Check if the ASIAIR reports that you are on Udisk when a USB stick is added. If it works on some port(s) and not others, you may have some bad (hardware) USB port.

If none of the ports work, there is a possibility that the USB driver in the Raspberry Pi operating system was not able to initialize.

You can try to restore the firmware from a saved copy, then, to make doubly sure, delete the app from your tablet and download it again from the App Store. Boot the hardware, then launch the app and let the newly downloaded app update the firmware in the microSD card to v1.5.

Stay within 1 foot of an ASIAIR Pro when you update the firmware through WiFi. For the most solid connection, connect the ASIAIR's LAN port to your router, and update the firmware through your home network.

Chen

Dirk-EB

w7ay

Hello,
Iv done the Process the Results are the same. ASIAIR Pro does Not connect with the cameras. USB Stick is Not connect with an USB Stick. Iv uploaded the Logs about the App. I Hope this was succesfull. Please keep informed. I just became My new ASI 2400 MC Pro and i want to work with it.

regeards
dirk

w7ay

Hi Dirk,

Might be a hard failure, then. Perhaps it is time to contact your dealer about warranty replacement. See if they can reserve one for you pending ZWO's statement about it.

Good luck,
Chen