Brand new ASIAIR - No camera, no mount, nada

rimcrazy

I have a brand new ASIAIR. Installed the app on my iPhone. It upgraded to latest firmware 6.92 and ASIAIR 1.5.1. I have an EQ6R-Pro mount, connecting via USB at 112,000 baud. No connection. I have tried an ATIK314+, ATIK320, ATIKTitan and QHY5III462 camera. None of them are seen by the AIR. All were plugged into a USB port and powered via one of the 12Vdc ports with the exception of the QHY which is powered via the USBC connector. I have powered the unit down/up numerous time. I know the cameras all work as I have connected them to my PC and using other software they all show up and function. Should just be plug in and go but so far nothing seems to work. I've scrolled through the menu's but don't see how I get a log file. If you let me know how I can dump one and send it to you.

AstroDude42

@rimcrazy the ASIair currently only works with ASI cameras. Other brands are not supported. I don’t own an EQ6-R mount so i can’t help why it‘s not recognized. Good luck.

rimcrazy

AstroDude42 Ouch....did not know that. I have a ASI290 I currently use as a guide cam. Of course that's the one camera I did not try. Ok thanks for the info. I'll have to decide if I want to keep it or not. So far there is another person with the same mount that has made a post that he has the same issue. If it won't work with the mount at all then its off to AstroMart I guess... Thanks for the tip.

eerkunt

For the EQ6-R Pro connectivity issue, if the mount is bought new (like 1-2 months old), this could be the problem: https://twitter.com/3rkunt/status/1343961639490609154

rimcrazy

eerkunt Yea I found the link from another thread but thank you. Now I seem to have a different issue. I did not want to edit the SD card directly so I used ApplePi Baker to simply make a backup copy and then burn the copy to a second SD card to edit that. Well..... some how in making a copy the original SD card was modified. Did not think that could possibly happen and now that SD card is hosed as is my copy. Neither will boot... and of course the ZWO support side of their website is down and I have no idea how to reimagine the SD card so for the moment I'm completely boned. Murphy ALWAYS works overtime.

RNich

I am not sure if this is similar to a problem I have been having. I just got a brand new ASIAIR Pro a couple weeks ago and have not been able to get it working at all.
I have not been able to make a backup SD card that works to boot the device on either windows or Mac. I have tried backing up the original card, as well as using the restore download process outlined, but I feel like I am probably doing something wrong. I just have not had any help or assistance/guidance.
I never tried to boot my brand new ASIAIR Pro before attempting to back up the micro SD so I don’t know if it ever would have worked, but I have not been able to get past a firmware update error that I always get.
I wrote support an email on Dec 20 and then again on Dec 26 but have not heard back at all as of Dec 29.
I bought a suite of ZWO products including a cooled camera, guide camera, filter wheel, guide scope, and ASIAIR Pro with the hope of ease of use/wireless connectivity.
I am running out of patience with this myself.

zuts

Hi, I bought a few cheap 32GB micro SD cards and none of them worked, the clone software said it had copied successfully but they would not boot. I suspect they were not exactly 32mb.

I then purchased a quality SanDisk 32gb card and this copied and booted successfully. So I would suggest to spend a bit more on a quality card before attempting to clone.