HELP - frames freezing with new laptop

John38

Hi please help. I've just purchased a new laptop (Dell Inspiron 15 3000, Windows 10) to run my ZWO120MM. This replacing my 15 year old laptop (Windows Vista) The new laptop processor is as fast as before and has SSD. I run SharpCap 3.2 but having problems getting the things to work. I capture about 40-60 frames and then it freezes and the frames are dropped. After a while I get a few more frames and again it freezes. I have loaded the ASI camera driver and all laptop drivers and Windows are up to date. High speed mode is off {as recommended by ZWO fault finding guide, it still doesn't work with it on) and I'm getting a message in SharpCap 'Memory 1 of 254 frame buffer in use'. Any help would be appreciated. Thanks

Tech@ZWO

Please try on ASIStudio.

John38

Thanks for your help. ASIStudio doesn't seem to make any difference. I've tried it with High Speed Mode on and off and USB Turbo set 40 and 80. The camera is connection to the USB2 port and I've tried in with USB3. I have also updated the camera firmware. The laptop CPU is running only at 4% and memory at 70% so I have plenty of resources. I have also tried a different cable. Still no luck. Camera is still working fine with my old laptop and desktop PC. It's as if the the data is not getting through. any suggestion would be MOST WELCOMED.