ASIAIR Pro not Connecting to ZWO Gude Scope mini

TomCoverdale

I bought ZWO mini guide camera and mounted it on my scope. I plugged the guide camera to the usb 2.0 port on the ASIAIR Pro. The ASIAIR Pro does not "see" the guide camera ASI290MM mini. When I pull down the menu for guide camera it only list my ASI294MC. Am I missing something? Is there a way to determine if it is the ASIAIR or the ASI290MM that is the problem? I really like the potential of the ASIAIR Pro and plan investing in a ZWO OAG and an ZWO EAF but I want to figure this problem out first. Any suggestions? Thanks Tom

Tech@ZWO

Hello Tom
Could you test the 290mini on the computer？
And please Try on another usb cable