chris_g Can someone please advise as to what the problem may be.
Insufficient torque to overcome the friction from your OTA's focuser and drawtube.
Among possible fixes:
1) Make sure your focuser locking knob is completely removed -- you don't need that since the stepper motor of the EAF will hold the focuser in place without being backdriven. If you have used the locking knob's hole to hold the EAF, that bolt may be too long and locking the focuser.
2) Make sure the EAF shaft is perfectly in line to the focuser shaft: don't depend on the flexible coupler to rotate the focuser on a badly aligned shaft.
3) strain relieve the USB cable and 12V cable (if 12V model). Use cable ties/velcro straps/Gaffer tape) to hold the cables down tightly. If 5V model, make sure the USB port has sufficient current drive.
4) make sure no cable is holding up the drawtube from moving freely. In the cold, cables can become very stiff.
5) If it is happening when your OTA is pointed high in the sky, it could be caused by the weight of the focuser payload exceeding the capability of the EAF. That will exacerbate the above problems.
Chen