Camera will not work on Win 8 laptop

charleswalker

My apologies for bringing this back up but my ASI120mm simply will not work on my Win 8 laptop.

I bought my ASI120mm camera about three weeks ago from OPT. I installed the new firmware that you provided. I am using the latest Beta version of Firecapture. I have a one year old HP Win 8 laptop, quad core, six gigs of ram, Radeon 7640g video card, fully updated. I have installed your ASCOM driver, the SDK, and the ST4, and the ASI120mm driver. I have also installed the full ASCOM suite and the latest .NET.

I have not had a successful image come out of the camera yet. The imaging app either locks up or the preview has lines and boxes on it. I get the same result with your camera utility, Sharpcap, Firecapture and TheSkyX Pro. But, for arguement sake, the Firecapture settings are: preview and night mode checked, ROI of 640x560, gain and exposure set to try for a 75 histogram, Gamma 50, USB traffic 70. Adjusting USB traffic makes no difference. In the settings tab the performance recommended settings is Quadcore, refresh rate makes no difference. Adjusting the resolution from the available settings only results in the garbage getting much worse but not gone. Most times I get a message in the preview screen the says, "Image capture failed." The camera is plugged into the only USB 2.0 slot on the machine.

I went so far as to reinstall Windows with the camera being the very first thing I installed. No good.

I thought this might be an electrical fault with the camera itself so I drove to OPT today. They brought out a new camera and plugged it into my laptop. It exhibited the same issues.

In September I modded a Microsoft Lifecam to fit on my telescope and it works perfectly in your camera utility and Firecapture on my laptop.

I just installed ASCOM and all your drivers on my wife's Win 7 desktop. The ASI120 works perfectly, absolutely rock solid and with a USB traffic value of 82 in Firecapture.

If you tell me that you have personally seen this camera work on a Win 8 machine without resorting to some super secret hacker tricks I will believe you but I have some serious doubts. Keep in mind that it's not just Firecapture it doesn't work in but your own utility. I really do want this camera to work. Your guidance and help would be greatly appreciated.

Sam@ZWO

I am sorry to see it still don't work.

I am sure it did works under win8 system.

what about small relalutions like 320X240?

this strange problem may related to the HP system.

one customer had this problem before and it was HP AMD system and cann't fix.

because the bandwidth of USB2.0 is not wild enough

Maybe you should try to change your notebook with your wife

charleswalker

I was afraid you were going to say something like that. Unfortunately, my wife's machine is a desktop. I'll start looking for a non-HP laptop. Thanks again.

Sam@ZWO

an intel CPU based laptop is suggested

knobby

Hi Charles , asi120mc works on my acre running win 8 .

Fine with sharp cap but fire capture locks constantly

astrokraai

Wild idea: has anyone ever tried a powered usb hub to see if that perhaps fixes USB problems on these 'incompatible' computers?

I would try it myself, but I never ran into these kind of problems with the camera....

jan_fremerey

I'm running a Samsung ATIV Book 7 730U3E X05 with Intel® Core™ i5- 3337U Prozessor and Windows 8 Pro (64 Bit). After installation of the latest Driver, my ASI120MM can't be detected, neither by AMCap, nor by FireCapture, nor even by the device manager of the Notebook where the cam is recognized as an "unknown device" only. These findings apply to both, USB3 as well as USB2 interface connections. When trying a driver update it is noted that some "hash value" is missing from the catalog file. Maybe this message will help to fix the bug.