Delivery issues

malcolm

HI All,

Sorry to say not a great start for me. I have ordered an ASM 120MC direct from China via the company website. I have emailed ZWO/ UPS / with reference to the delivery. I have received an email detailing payment and confirming del address all fine until they supply the UPS tracking no for my order. The UPS tracking website states it has been delivered to an address in Wolverhampton and not my del address in Norfolk. NO one is willing to respond or take responsibility to my plight to get my camera. Has anyone else experienced any issues from their orders.

What I need an answer to is "has ZWO supplied me the wrong UPS tracking number?" for my order

Please be assured this is not a rant to bad mouth anyone or their company. I am just trying every possible avenue to get someone from ZWO to contact me.

UPS state the tracking number I gave them copied and pasted from the original order states for a different person at a different address.

Are any of the moderators here connected with ZWO

please email me on malcolmdent@tiscali.co.uk

I can forward the necessary receipts / tracking/delivery info for you to see there is a grave error.

All I want is my camera

Malcolm

astro37

You might try contactng Sam directly as I have emailed with some queries re: ordering from Alibaba Site and the responses from Sam have been very helpful. Just a thought. I am sure you will get your camera.

In addition, as you ordered direct from China, was there a British tax issue?

Astro37

malcolm

Do you have an email address for "Sam" please Astro37. I am getting very disheartened as time goes by.

astro37

The email address I have used is info@zwoptical.com. Put is for attention of Sam, I have always had a response, good luck.

malcolm

I have emailed them. Not to sam though. Someone will have read the email and binned it as hassle I have no doubt. They have had 2 days now to reply. Perhaps it is time to cancel the payment. They have had their chance.

astro37

It is a shame because I have not found any problems and the responses from ZWO have been prompt and good.

However, I did order my camera from 365Astronomy in Britain, excellent service. There may always be a British tax issue with things of value being purchased from China (Sam advised me of this).

If you are not happy and there is no sign of your delivery it may be time to decide about taking your payment option or (if it was ordered from Alibaba, which I assume it was) then you can open a dispute if the goods haven't arrived as long as it is within the time limit.

Whatever you decide good luck and sorry to hear about your misfortune.

Sam@ZWO

sorry, didn't pay attention here.

please contact me free if any problem

robert

Just joined a few days ago and read these posts I ordered my camera from Hong Kong site on a friday and it was in the NorthEast by Monday but because it had the wrong tracking number as supplied by ZWO could not be delivered until Tuesday also I might add that I had to pay import duties and v.a.t also admin charges which came to £73.00 in the end the paperwork showed my parcel coming from the Arab Emirates and the other parcel from Hong Kong going to York and both got charged exactly the same bit strange that !!