WLAN issues with one hand controller.

gammerpc

I got my second mount today and I cannot connect the mount to the WLAN.
I have tried 3 different WiFi routers and no luck.
I use my First Mounts hand controller and it works just fine.
AM5 Current shows v1.1.2 and Hand Controller is 2.1
What could be the Issue?
Thank you,
No DarkSkies

gammerpc

Can we buy new Hand Controllers?

ASIMount@ZWO

Do you mean the second hand-controller does not work?
Please submit a ticket here and our customer service can help you.
https://support.astronomy-imaging-camera.com/

gammerpc

ASIMount@ZWO
Yes on the WiFi side, I can connect with the USB cable.
I can long on to the mount but that is about it.
Thanks,
Bill
PS I will submit a ticket as well.

gammerpc

Issue was corrected, seems that some Home WiFi's are just a pain in the rear.
I had this same issue with some Blink Devices.
Simple fix was to connect to my iPhone HotSpot using my iPad.
Once I did this I was able to get an IP address on the iPad and then connect ASIAIR to my AM5 Mount .
I think this issue happens when you have more than 1 WiFi Router in use. Although I not sure why one did work fine.

Thank you ZWO Support (Simon Lewis),
NoDarkSkies