Try the following:
1) soft shutdown the ASIAIR if it is on if possible
2) turn power off on ASIAIR device (power switch)
3) while depressing and holding down the black reset button, turn the ASIAIR device on. Keep the reset button depressed for over 5 seconds.
4) release the Reset button, and power ASIAIR off.
5) power ASIAIR device back on, and connect to ASIAIR app.