I've ordered 2600MC Pro on 7 Dec. But it's still "Processing" after the order and I can't see any progress. I'd like to know the estimated arrival time of my order.
Inyoung Please directly submit a ticket here, choose 'order' tab, my colleague will check the status and reply to you. https://support.astronomy-imaging-camera.com/
I ordered a 2600MC Duo the 26th of November and it has been processing since then, submitted a ticket quite a few days ago and didn't get any reply yet, good luck mate I'm just thinking on cancelling my order and buying locally.
JcLosada Can you tell me your order number? i will ask my colleague check that and reply to you.
Sure, here you go: 65841 and thank you.
Ok, i passed to my colleague, she will contact you very soon, Thank you for your patience.
JcLosada
Leemaisel
I’m having the same problem. Ordered TWO ASI2600MC Pro cameras and a mini guide scope and a guide camera, and have heard nothing.
The guidescope was ordered a MONTH ago!
