Getting my ASI 120MM to work onmy ASUS Laptop

patbunn

I have made repeated attempts to get the camera to work on my ASUS laptop running Windows 7.

The driver loads properly but when I run AM Cap I get error message 80040209.

I have reloaded the software at least 5 times.

HELP

patbunn

Gave up on the ASUS laptop and bought a brand new HP laptop that came in today. Same error message. I think ill send this thing back and get something that works. The documentation is a joke as is the trouble shooting guide.

The dealer that sold it says that this is not uncommon and that it happens on about 20% of the computers. I have near $500 invested in the filters, filter wheel and camera. It would be a joke if it were not for the cost.

Sam@ZWO

can you install the latest driver from our website and try again?

http://www.zwoptical.com/Eng/Software/index.asp

actually we never have such feedback on windows system

so we must fix it if there is such case

don't hesitate to contact us though email if you still have this problem( sam.wen(at)zwoptical.com) after try the latest driver

thanks

patbunn

Went to the ZHO site and downloaded the latest driver - the 120mm

Ran it and it said that the driver was properly installed as before,

plugged in the camera and got an audible beep but nothing else.

wnet tg device manager and the camera was shown under imaging devices along with the HP truevision HD built in webcam

clicked on the device and it showed -- location - Location 0 (Port_#0003.Hub_#0001)

status - This device cannot start. (Code 10)

Clicked on driver and it showed the ZHO driver dated 8/28/2014 - and then clicked on driver details and showed :

c:\Windows\System 32\Drivers\AS120MM.sys - provider Cypress Semiconductor file version 3.04.0007.000

c:\Windows\system 32\drivers\ksthunk,sys - provider Microsoft Corporation - file version 6.1.7600.16385(win7_rtm.090713-1255)

I am not a Windows expert but my computer is a 64 bit OS and the driver looks like a 32 bit driver? Is this the problem?

This is after loading the new version several times and then the older version several time on a brand new HP 15 laptop ith Win 7 Home Premium.

What next? - BTW I tried twice t send a message to the above address and it was returned as rejected by the ZWO server -

sam.wen@ xxxxx.com

xxxx is zwoptical

High Point Scientific has asked me to send it back Monday and recommends that I trde for a ASIK GP.

patbunn

I monkeyed with the driver software deleting and reloading for several hours this morning and have it working, but I have no reason what I did to make it work. I deleted the ZWO package and reloaded the driver on the website (the same one that was deleted) and this time the driver loaded. I plugged in the camera and the device manager did not show the Device Start error and the camera worked. It makes me very nervous - but it is working. Still doesn't work on my old ASUS.

Pat Bunn

Sam@ZWO

Hi Pat

some usb3.0 port is not compitable with USB2.0 device

that's why there is "cannot start device" error message.

so we suggest you use the USB2.0 port

about your old lastop, Is there any error message?

can you provide more info?