Why won’t the company respond?

Thor

Still cannot connect. Briefly with iPhone running iOS 17, then never. For 2-3 hours on older iPad running iOS 15. Today, repeated failures. Just cannot join.

Tried the tricks. Only thing I’ve noticed is that the WiFi network never shows up as listed in settings on the iPad or phone. It never shows up. Possible a faulty WiFi antenna?

What do we do? There’s no way to contact this company. I went to the messenger QR code on the box, address is faulty. Doesn’t work. I’ve put in comments, help questions, complaints, nothing. All I get is this one random account replying to everything I do in support of the company. A bot or a paid user.

I can’t return this, it was a donation to our astronomy dept.

How do you contact this company? How do I get this resolved? There’s not one human to talk to. [upl-image-preview

url=https://bbs.zwoastro.com/assets/files/2024-01-20/1705789803-730235-img-5280.png]

![](https://)

AstroImg@ZWO

Thor If the cellular network is turned off, Bluetooth and WiFi are turned on and you cannot connect, please upload the log and let the technicians help you check the problem.

wps652

Thor A bot or a paid user.

One again, I do not work for nor do I have any connection to the company.
It has been recommended that you email seestar customer support at the address that is posted in this forum multiple times but you would rather accuse them of fraud rather than doing the thing that may help you. Seems like you just want to complain rather than pursue a more productive path that may actually help. Really seems like you are a troll as others have suggested.

Thor

I figured it out.

Fraud was a striking word, but I wanted company response. I got it, but their solution was “use your secondary android device” or “connect in station mode.” Both options were not possible. In China, almost everyone has 2+ devices.

The issue is communication and iOS WiFi selection. I did a brief write-up. Just posted.

Flawless operation now.

My biggest source of frustration was that this was a gift to us, and I didn’t want to go back to the benefactor with complaints and problems.

We are now working on using an Android simulator to work through laptop WiFi connect. This should allow us to livestream the eclipse. 👍

9vbfPiNs

@coreball, Probably need to check Wifi connection and Virus Security. Many security programs block when you run programs. The operating system actually has security against running additional programs.