Hi,
I usually use the SeeStar in an area with lots of magnetic interference, for instance my terrace at home. SeeStar therefore often has problems locating the Moon. Doing a plate solve before searching for the Moon helps a LOT. Can you please make sure that SeeStar goes to a locaiton in the sky near where it thinks the Moon is, perform a plate solve and then make it go to the Moon?
Clear skies, Wouter