stl1mrg123 What is the model of your ASIAIR? Pro, Plus or mini?
Could you connect the mount to PC to rule out the problem with the cable and mount first? and try all four USB ports on the ASIAIR.
The power may cause similar problem as well, use an extra power to try.
If the problem remains, can you please submit a bug report in the ASIAIR APP? which will help further analysis, thank you.