Sensor dust after ZWO repair. Not happy!

GooE

I sent my 2600MM to have a new daughter board installed. The camera arrived back yesterday. After one night of imaging I can confirm that the original symptom is gone. However, I now have a sensor that looks like someone sneezed on it.

After having spent hundreds of dollars, I'm going to have to buy a sensor cleaning kit, open my camera and clean the sensor. This is ridiculous. Here's a flat frame showing what I have.

Tech@ZWO

GooE Sorry for the trouble, what is the RMA number of your camera? i will forward to our RMA team and they will contact you and deal with it.

GooE

Tech@ZWO ZWO20240522687536-US

Corsair

GooE
Tech@ZWO
Best to tag ZWO in your posts to ensure they get notified and have a better chance of seeing them.

GooE

So the RMA people contacted me and said... lol. Just kidding. Nobody contacted me.

GooE

When you replace the daughter board, do you remove the glass that sits directly on the sensor? Or is that integrated into the sensor itself and not removable? I ask because I've cleaned the sensor but there are a few particles that I cannot clean off and they appear to be underneath that glass.

I sent a camera with a pristine sensor and now I'm dealing with this. I don't think I should have to pay for this.

Tech@ZWO

GooE Sorry for the delay, I just forwarded to our RMA team, they will contact you later.
For the repair, If you mean the window integrated into the surface of the sensor, it can not be removed, and the dust should not get in either, According to the pic, the dust may on the sensor window or under the camera protective window.