bkushner
Have you opened a ticket for support? Reproduce the issue, Login on the app, Open a ticket as per tutorial https://h5.seestar.com/course/79221 , ensure you include the logs in the ticket creation.
I can't imagine bugs getting fixed unless a ticket is opened and tracked within their defect system. I'd not count on fixes based solely on appending to this user forum. Plus, you'll have a ticket number and can track/enquire about progress.