Help: WiFi is abnormal

Aghvie

After starting I can not get anymore connection to Bluetooth, no recognition. And I get the voice saying WiFi is abnormal, long press power button to shut down. I tried WiFi reset button without success. Help is there a factory reset ? Thank you, Alexander

support

Hello, does your Seestar announce WiFi exception every time you start up? You long press the power button for 15 seconds to force shutdown, and then restart to try. If it still doesn't work, you may need to return to the factory for detection.

Y8G7hS3a

Just starting with the Seestar s50 and getting this issue as well. My phone when it connects gives the 'wifi is abnormal restart' announcement from the s50.

However - I can connect from my tablet (a Samsung) - control the s50 etc. I'd like to get the phone connection working - and tried putting the s50 into station mode. Again this works just fine with the tablet - but the phone refuses to connect in the app.

Anyone any suggestions as to what is different with the phone / tablet connections - and how to get the app to see a station mode s50 on the phone (a OnePlus Nord)

Thanks

Martin

marvindj

2.4 versus 5.0 frequency issue?

Support@Seestar

@"Y8G7hS3a"#p88015Please check the app permissions on your phone and ensure that WiFi and Bluetooth permissions for Seestar are allowed. If this is not the issue, could you please send a screenshot of the problem?

tKjc8393

Whilst observing tonight, I also had the "Wi-Fi is abnormal message, long press the power button to restart" from the S50. Every time I restarted the S50, I received the "Wi-Fi is abnormal restart" message. I tried to reset the Wi-Fi using the Wi-Fi reset button but the same issue.
After several failed attempts, I reinstalled the App and I did manage to connect once for a short time before being disconnected along with the Wi-Fi abnormal message. Every time I restart, I receive the abnormal Wi-Fi issue warning.
I have been using the S50 less than ten days. Please advise, Jason.

Support@Seestar

tKjc8393 Can you post a screenshot of the unusual problem for me to determine the cause?

uP9UAHUN

My s30 which i have had 7 days has been doing this since yesturday day 6. so many factory resets i have tried. Every time i connect it says "The network is abnormal, please try again. I everntually get it going via bluetooth data, personal hotspot but no internet on my phone works while the seestar app seems to work ok. It opens and shows me stargazing objects but too cloudy tonight to try it out. Arm works fine.
Once i shut S30 down then my internet and phone run normal- then my seestar 'Community and Nearby start to work again as well as rest of internet on phone. I have just messeged ZWO to see if they know whats wrong? Now i just wait till someone can help me. Not sure if its the 2.4 or 5g or station mode problem or some app or corrupt data within the system

Support@Seestar

uP9UAHUN Do you have an email number? I will contact a colleague immediately to check for you.

uP9UAHUN

Support@Seestar

uP9UAHUN
I have seen your message, but I have deleted it for your privacy.
However, I did not find any email or account information through your email, and your number does not conform to our numbering rules. Please provide this link https://support.zwoastro.com/ to resubmit the question. Attach the video or photo of the question, thank you very much.

uP9UAHUN

I bought it from China about 7 weeks ago, My s30 which i have had 7 days has been doing this since yesturday day 6. so many factory resets i have tried. Every time i connect it says "The network is abnormal, please try again. I everntually get it going via bluetooth data, personal hotspot but no internet on my phone works while the seestar app seems to work ok. It opens and shows me stargazing objects but too cloudy tonight to try it out. Arm works fine.
Once i shut S30 down then my internet and phone run normal- then my seestar 'Community and Nearby start to work again as well as rest of internet on phone. I have just messeged ZWO to see if they know whats wrong? Now i just wait till someone can help me. Not sure if its the 2.4 or 5g or station mode problem or some app or corrupt data within the system. I copied and paste the email receipt here. My phone number doesnt work in your country.

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Seestar S30 All-in-One Smart Telescope/Camera Tiny and Mighty × 1
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Support@Seestar

uP9UAHUN
I have contacted my colleague to find your email, and I have asked him to forward your email to technical support. My colleague will contact you later.