I have an ASIair Pro, with firmware version 2.2. For the past year (meaning with older versions of the firmware) and now, it no longer stacks my light frames. It used to but not in the past year. Instead, after selecting the frames and tapping "Stack" I get the following error message: "FILE READ ERROR - Process stopped due to an error occurred while reading files." Is there a cure to fix this? By the way, I am able to create master darks and flats, but I can't combine my light images.

Hi. Could you please let us know your software version and operating system? After experience this issue, please send the error logs immediately and our developers will analyze the issue based on the logs.

    6 days later

    Thank you. I sent a bug report and uploaded the logs to you. I am using an iPad with operating system system ios 17.5.1.

    5 days later

    Were you able to view the bug report and the log? I am still waiting for a reply.

    8 days later

    Hello...it's been nearly two weeks since I sent the information you requested, and I have not received a response from you. Where's the customer support?

    When you reply a post from ZWO make sure you tap reply under their post so they get tagged in you post.

    PMTeam@ZWO

      2 months later

      I sent the bug report you requested back on September 17 and never heard back from anyone. Are you still interested in helping me with my questions?

      @PMTeam@ZWO @ZWO"#p81317 PMTeam@ZWO

        a month later

        I’m having the same issue. Version 2.2 iPad. Upgraded to 2.3, but the problem is the same.

        Write a Reply...