File Read Error when stacking Light frames

JohnLF

I have an ASIair Pro, with firmware version 2.2. For the past year (meaning with older versions of the firmware) and now, it no longer stacks my light frames. It used to but not in the past year. Instead, after selecting the frames and tapping "Stack" I get the following error message: "FILE READ ERROR - Process stopped due to an error occurred while reading files." Is there a cure to fix this? By the way, I am able to create master darks and flats, but I can't combine my light images.

PMTeam@ZWO

Hi. Could you please let us know your software version and operating system? After experience this issue, please send the error logs immediately and our developers will analyze the issue based on the logs.

Corsair

When you reply a post from ZWO make sure you tap reply under their post so they get tagged in you post.

PMTeam@ZWO

JohnLF

I sent the bug report you requested back on September 17 and never heard back from anyone. Are you still interested in helping me with my questions?

@PMTeam@ZWO @ZWO"#p81317 PMTeam@ZWO

JohnLF

Thank you. I sent a bug report and uploaded the logs to you. I am using an iPad with operating system system ios 17.5.1.

JohnLF

Were you able to view the bug report and the log? I am still waiting for a reply.

JohnLF

Hello...it's been nearly two weeks since I sent the information you requested, and I have not received a response from you. Where's the customer support?