Love the camera and all its capabilities, but with the last few firmwares including 2.2.2 the camera fails to load some images. It just stops on loading. The only cure is to turn off the camera and start again, which pretty much loses me a lot of time.

Also, I usually get 1 or two images that appear corrupted. Most of the frame is blank with a small section of the image. This has been going on a few weeks making the camera unusable for unattended imaging, because I won't know if these issues are happening. It must be software and am praying there is a fix soon.

Good clear nights are rare, and I'm losing too much time restarting the system, waiting for it to cool down again, getting the guider going after target is re-acquired.

Please fix ASAP.

Thanks

    azskyguy Hi. We are currently investigating the issue you mentioned and are conducting stress tests on the camera. We will contact you immediately once we have results. Thank you for your patience.

      Very much appreciated... I love your products... (own an AM3, 3 of your cameras, 3 focusers etc) and haven't seen anything like this...

      Mel

      10 days later

      I am also experiencing the same thing. Data will not load on internal or external media. Hangs on "loading"

      3 months later

      Anything ever come of this? I just started getting this issue last Friday. Started happening out of nowhere when it never happened since I bought it three weeks ago. Would get maybe 7-12 good images and then all the rest would be messed up, like the one you uploaded or worse looking. Definitely concerning...

      ZWO replaced my camera, and I have not seen those corrupted half images on the replacement. However I still get the loading error, where the camera gets stuck and reports 'loading' during an auto-run and never loads the last image. I can get around it by hitting pause and then resuming, but this problem keeps me from running overnight.

      I think this is a software bug that ZWO seems so far to be unable to fix. I have sent several logs when this has happened, but have heard nothing back from them.

      I love the camera, and it's an excellent design. It guides well even with NB filters, but it has a problem at times downloading images to its own internal storage. It only takes one of those glitches to wreck an unattended session, and I think this bug needs to be found and fixed as a very high priority. That's because once the stuck on loading issue appears, the auto run process will stop, and the screen will just say 'loading' forever.

      I usually run in Station Mode but thought that might be the problem but last night station mode was off and still got
      the stuck on loading issue.

      I'm glad to hear I'm not the only one with the problem, and it's almost certainly a software issue.

      Is anyone from ZWO going to update us on this problem???

      20 days later

      Here we are at the end of January, and this is my first experience with the ASI2600MC Air I received yesterday. Auto-running a set of calibration frames, I got a couple of frames and the whole thing hangs. Pausing and restarting works a time or two the it locks up hard. Not a good first $2000 impression.-

      a month later

      Hey ZWO is there a fix to this issue?!

      This is frustrating for your customers.

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