Asiair+ usb 3.0 issues

MartinPV

Hi. Last saturday night i was trying a new setup and I couldn’t connect my 224mc camera in the usb 3.0 port. On sunday I tried again with some solar images but I had some problems . When I connect the camera to the USB 2.0 port it works, but in the USB 3.0, the camera frezzes (video) as and sometimes the Asiair+ crashes and it restart again. I tried reinstalling sometimes the firmware, other power supply, different cables. But the camera only works in the USB 2.0 port. If i connect it trought a USB hub in the USB 3.0 port it works but the unity recognizes the camera like a USB 2.0 device. I tried too connecting in the Asi Studio, and here it works! So. It is the problem in the Asiair+ unity? Thanks for your answers and adviceS

Corsair

MartinPV what ASIAIR firmware/app version are you using?

PMTeam@ZWO

MartinPV Hi, could you please submit the error log? We need to analyze the problem through the log, provided that your ASIAIR box is not shut down after encountering the error, otherwise the log will be overwritten. Thank you.

MartinPV

Hi. The firmware ver. is 11.3

MartinPV

When i use asiair, i have many problems with theUSB 30 port, but when i connect the camera in my laptop and use asistudio, there is not problems🧐. May be it is a firmware problem?

MartinPV

Today I tried next: Use Bin2 instead Bin1 and it works with USB3.0 ports. It could be a temporaly solution. But may be I must send the AA+ to repair?