Sorry for the trouble. may i know your steps? and did you notice if the direction of the scope is correct? if the direction is correct which means the problem is more with the level.
And there is a tips increase the goto accurary of the moon at night, you can choose a target in stargazing mode to goto first, after goto success, back to the solar system mode to goto the moon.
seldom Can you please check if the location in the home page is correct? if it is correct, please reproduce the problem and submit a bug report in the Seestar app settings, thank you.