No shipment update for S50

Hi, I placed an order for S50 on 23rd December 2024. The payment was made but there has been no update regarding the shipping.

The following are the current details.
#SS8165303
Date: December 23, 2024
Payment status: Paid
Fulfillment status: Unfulfilled

Hello, your order was sent out today, this is the logistics single number DHL: 4197804472
My colleague have already contacted you.