CAA ordered Dec. 26 directly from ZWO - order still “processing”

korychristensen

I see that a lot of people have their rotators. I ordered and paid for mine on Dec. 26, but my order still says “processing.” I’ve reached out to ZWO several times, but no response. Have any orders after Dec. 26 been shipped?

Sonixx

Same here…

ian.hodgson

I ordered mine the day after you so following this with interest as I’m still showing processing too.

astroblog31

Same problem.
Several messages sent to support and no response since 12/27/2024.
No serious.........
Is ZWO bankrupt!!

korychristensen

The CAA is back ordered on B&H until “end of March 2025.” I wonder if that is an indication of how long we will be waiting? Wish I would have waited and just bought it from Agena when they were in stock. Now, I’ve paid with no indication of when it will be shipped.

probro1154

According to AgenaAstro, demand far exceeded expectation and they sold out in the first hour of the 26th. I was 2.5 hours late with my order and don't expect shipment until mid-March (per latest info).

https://agenaastro.com/zwo-caa-camera-angle-adjuster-electronic-rotator.html#product-info-description-tab

pcirullo

Same here. I ordered mine directly from ZWO on Dec 27 and multiple e-mails to support have been unanswered. Is it really too much to expect a canned email response that demand exceeds supply and that the order is in the cue?

RTWaldo

Agena Astro order was placed on Jan 3 and current ETA shows late-March to early-April.
That’s where I stand.

aruckle

I thought I had preordered the ASICAA on December 26th, and as they were announced to begin shipping in February
Started checking to see if my order was listed as "Prepairing", It was not. After waiting a bit longer I concluded my preorder didn't get placed. So I placed my order and was billed immediately. I thought that was a good sign and I could see my order as being "prepared". It remained in that status until March 24, when the status changed to complete.
I have been searching my inbox and have not received a notification that it has been shipped. either directly or via PayPal. In my opinion the order is not complete until it is shipped, and I have been notified. Is it sitting on a shipping Dock somewhere waiting for the whole batch to be shipped. ? Come on ZWO please send notification that my Order is actually complete and has been shipped, Come on ZWO, I have images to take here!
aruckle