ASI2600MC -P Only Green Channel in FITS

casej

Last night my 2 year old ASI2600MC-P camera only captured the green channel in fits, confirmed by both the image on the ASIAIR screen and the histogram. I restarted everything multiple times, checked individual files and took a screenshot of the histogram, all showing only the green channel. I see that this problem has been reported by others. What is the solution to restore functionality?

casej

It has been two days since I posted this and I am disappointed that there has been no response yet. I see that this problem was also reported last year and led to a recall on a batch of these cameras. Mine was manufactured before the dates of the recall. Is there a solution?

wvreeven

This happened to my wife with an ASI2600MC which she bought four years ago. We need to send it back to ZWO to have one of the hardware boards replaced. Contact ZWO support via email and send them examples of the FITS files. They will ask you to open an RMA so they can repair the camera.

Tech@ZWO

Could you please send the fit image for a look?

casej

Here is a link to download the fits file:
https://drive.google.com/file/d/1VJXFsItB5zhmh4n3HQyP5LDrB-jlcdlD/view?usp=share_link

For some reason I am unable to upload a screenshot of the all green histogram.

Tech@ZWO

casej
Please allow me to check thank you.

casej

I have authorized it again. I thought it was already authorized and sorry for the extra delay.

Tech@ZWO

casej
I've looked at the picture in question, can you send the SN?

casej

Th SN of the camera is 0a29530920010900

Jim

Tech@ZWO

Hi, Your Camera may be have some issue, please contact RMA email rma@zwoptical.com