App crashing on all my Samsung devices.

LaView Astro

Installed new firmware and app. Can't get logged into my seestar on any of my Samsung devices. S24 ultra and Samsung Tab S6. App crashed 5 seconds after I open it. Seems to crash once it tries to determine my location.

Artsivirhe

LaView Astro I have same problem with three different devices, OnePlus12, Xiaomi mi 10 Lite 5G and Samsung galaxy tab A9. Version 2.4.0 app crashing always when my location found.

Support@Seestar

LaView Astro

Artsivirhe

wilbkr1
Please tell us about Seestar SN or log in Seestar App email, we will automatically generate logs, you can check the problem.

Ave01

I have no problem with my Samsung Tab A9+ from Spain.

wilbkr1

Hello,

I am having the same issue with my Samsung Ultra 24 as well as my Galaxy Tab S10+ .

I had no issues with the update process and was able to use the new EQ mode as well.

This evening I tried to start the app and it shut down right after it acquired my location information.

I have un-installed and reinstalled app several times, with variations of rebooting devices after installation.

I have reset the network on the Seestar as well.
I have tried starting the app with the Seestar turned on and off.

All attempts have failed.

*** NOTE ***

What I tried and had different results. Must be completed in this sequence.

Leave application closed.
Turn on Seestar and waited for it to announce that it was powered on and "ready to connect".
Join the Seestar Wifi in my wifi settings.
Open the app.
The application automatically connects to see star.

The application remains open and allows for most control functions. I did not try to do my functions other than maneuvering through the application and shuting down Seestar.

This did not solve the problem though.