The loading freezes when stopping video recording. Seestar s50.

ckaap

Hi! I have a Seestar S50 telescope. After the latest update, when recording a video and pressing the "Stop" button, the app freezes and shows a loading icon (see image 1). At that moment, no actions can be performed. Closing the app helps save the video, but after that, the telescope information disappears from the menu (see image 2).

Support@Seestar

Next time this problem occurs, please do not shut down your phone. Log in to the Seestar App with your email and follow this tutorial https://h5.seestar.com/course/79221 to submit the log, explain the situation, and remember to check "Add log".

bQVA6D7L

I am on version 2.40 and have the same problem. any time I record a solar video in raw mode or sometimes in mp4 mode
and press stop, the app hangs up. screen updates continue and tracking continues but all user int is ignored. so the app needs restarting.

Also when recording video or time-lapse the total time or frame count disappears and the app stops responding to input.

This did not happen on the previous app version. there was also a firmware update between this working and failing on the 29th of March. (UK partial eclipse day)

I will try and post a fault report. but after restarting the app.