Factory reset wot no answer?

denababy

It seems that there is no answer to factory reset questions. I think I need to do a factory reset on my ASIAIR pro,as it only slews about 15 degrees when Polar aligning . My question is, will doing a factory reset affect past updates!

Corsair

denababy
Firstly: No answer? You posted the same question in two new threads 5 days ago. While ZWO do respond it's mostly users like yourself who post and respond. Also, any responses aren't immediately posted as they have to go through an approval process. Be patient.

You can log a support ticket directly with ZWO here: https://support.zwoastro.com/mobile/

Be aware that ZWO are currently on holiday from April 16 - 24.

Secondly: A factory reset will reset the ASIAIR back to factory defaults including the ASIAIR Firmware. After you've done it, when you connect to the ASIAIR, the ASIAIR will then ask you to update the firmware to match the version of the App you are running on your device.

denababy

Thanks, I will try the factory reset and see if the scope slews correctly when doing a Polar aligning. Now I know that I have to reinstall the updates after doing the factory reset. I just didn’t want to mess everything up.