Cannot find the sun numerous times!!!!!

Missymobile1

We are getting really frustrated with our Seestar as since latest updates it cannot even find the sun!!!! What is going on. The poor thing has been turned that many times to calibrate it that I think it’s dizzy!!!! No joke a waste of money atm. Not happy at all.

Support@Seestar

Seestar's automatic sun search function relies on compass data and horizontal sensors. There are several possible reasons for failure to GOTO the sun in solar system mode. You can take corresponding actions according to each reason.

Inaccurate compass data or interference from environmental magnetic fields
Observe the direction of the device. If the device direction is completely off the correct direction, it may be a compass calibration problem.
Re-calibrate the compass in the Seestar app, or change to an environment with less magnetic interference and try again.
Inaccurate horizontal sensor calibration
Observe the direction of the device. If the direction seems correct but the sun cannot be located, it may be a problem with the zero position of the horizontal sensor.
Re-calibrate the horizontal sensor. Click the "Horizontal Sensor Calibration" function in the Seestar app, but note that you need to remove the Seestar from the tripod first and place it on a relatively horizontal plane (such as a table or floor, the more horizontal the better).
The time setting of the phone is incorrect or the positioning information is inaccurate
Check whether the phone time is consistent with the real time, make sure the location is set correctly and the positioning function in the Seestar app is turned on.
This is a tutorial https://h5.seestar.com/course/79044 for manually finding the sun. I hope it will be helpful to you.

stormynorm

The software screwed up compass calibration, just like the 2.3 update. This time the declination seems to be correct, but the RA is about 10° off. Hopefully they'll fix it with the next update.