Problems after installing latest firmware

Astars23

After installing latest ASIAir firmware as of July 6, 2025, I now have problems getting the mount to go to a target. I've been using the ASIAir Plus for a couple of years with no problems. I enter NGC6823, for example, and no longer see the Go-To button. So the mount just sits while I press everything on the screen I can find. But no luck.

What am I missing?

Corsair

What version number? 2.4? 2.4.1?
Are you using the app on Android or Apple?
Have you tried completely uninstalling the app from your device, restarting your device, then re-installing the app on your device?
You could also try, when connected to the ASIAIR with ASIAIR App, going to the "i"/About page, and reset the firmware. Then, after the firmware is reset, do NOT immediately update the firmware. Shut down the ASIAIR. Uninstall the app from your device, restart your device, re-install the app. Now connect to the ASIAIR and update the firmware on the ASIAIR.

If none of that works - then you may need to downgrade 2.3.3.

Remember to also turn off auto update. For Android - you can do this just for the ASIAIR App via the Play Store App. For Apple, you can only turn of auto update for all apps.

If you're on Android follow this method here: https://bbs.zwoastro.com/d/18885-how-to-downgraderollback-asiair-app-firmware-with-android/6

If you're on Apple then do the following:

open the ASIAir app on the device, connect to ASIAir and start a “factory reset”.
delete (trash) the ASIAir app you have,
install the TestFlight per the link here - https://testflight.apple.com/join/uQhfGyvn (from Apology thread here: https://bbs.zwoastro.com/d/23618-apology-and-update-on-version-24-issues-stable-version-233-available)
in TestFlight locate version 2.3.3 and install.
Open the ASIAir app and connect to ASIAir again, the firmware should update from the app.