ZWO Where Are You?

R0k9pZfT

Lots of continued problems with ASIair 2.4.1. You've been absent since release. Are you no longer supporting your product or customers?

Support@Seestar

We’re very sorry to hear you’re experiencing issues. Could you please let us know what specific problems you are encountering? We’re here to help and support you.

R0k9pZfT

It's all here in the forum. Many many people.

Luxo

I would like to suggest it's time for an online meeting via TEAMS or ZOOM. You are clearly making NO PROGRESS on the bugs.

Fire your developer. Your software is badly broken In so many ways it suggests your developer has no idea what he is doing. Find someone who knows what real software quality is - and specifically someone who tests the software out under the stars with a real telescope and mount - not your tinkertoy AM3/AM5 mounts. The point is this - when it works reliably with a big rig like mine that pushes the limits, it will work really well with this little rigs.
Stop adding changes/features until youn have a robust release.

R0k9pZfT

So they came back for about 2 days and disappeared now for over a week again. Not a company I can recommend to friends if they want something that is well supported and a staff that appears to be excited about its products.

3jmdhMxU

Je suis vos discussion sur le support ASIAIR (je suis en train de configurer un SETUP pour de la photométrie) et j'envisageais un pilotage par ASIAIR étant plus ou moins satisfait du mode plan du SEESTAR S50. Malheureusement je constate que les remontées de problèmes (ASSIAIR/SEESTAR) ne sont pas forcement traitées voir purement ignorée. De nouvelles fonctions (marqueting, pour attirer le client) sont ajoutées dans les mises à jours alors que l'on continue de se trainer des bugs depuis parfois 2 versions précédentes. C'est dommage, leurs produits sont bons mais leur support est défaillant et leurs développeurs n'ont pas l'air de maîtriser leurs applications. Ils sont très polis et courtois mais peu efficace. J'avais une très bonne opinion de leurs produits, mais je suis de plus en plus dubitatif et j'évalue maintenant des solutions alternatives.