Thanks, yes, I am using alt-az mode, so don't have a quick release plate on my tripod. So essentially ensure the base is level, not the case as shown in the video. Support should update the FAQ video to reflect that.
So I calibrated the level sensor last night using my kitchen countertop, which is not quite perfectly level but very close -- it was 2.5 deg off -- and had a lot fewer dropped frames. Doesn't seem like it was calibrated very well at the factory as they claim, unless it gets off during shipping.