GOTO Polaris points down (to the center of the Earth)

P1x26Yb4

@support@Seestar
Not sure why some posts got attention & some must wait for approval.

Last night, first time to use my S-30 after the V2.6 update.

Setup EQ using center polar align setting
All less than 0.2
Then
GOTO Polaris in attempt to check focus.
Both motors made ~ 180 degree turn which put the elevation motor/lense pointed to the ground.
The only remedy that I could find was to use the app to power down the S-30, close the app, restart both, perform EQ calibration again and not try to GOTO Polaris.

I do not think this is expected behavior. Heavy mosquito population and heavy dew already @ sunset accelerated my time outdoors babysitting the S-30.

Latitude is ₄₄ degrees north if that is of any help.

Support@Seestar

Next time this issue occurs, please record a short video showing the device’s status and do not turn it off. Log into the Seestar APP and submit a log, making sure to check “Add log.”

It’s difficult to determine the root cause based solely on descriptions. If this was an isolated incident, it’s possible that the GoTo target conflicted with the device’s status at that moment, causing the problem. However, I cannot confirm this without the video and log.

P1x26Yb4

Log sent via app report last night. Repeatable 2 nights in a row. Sorta difficult to video in the dark being eaten by mosquitos.
When pointing down, Az motor will function moving to new target, alt motor does not move. Power off does move telescope to proper off position. Latitude is 44 degrees.

V2.5 did not do this. I am happy to provide more details but please realize that lack of clear skies will affect timing of tests.