The so -called negative feedback bias.
📉 because the problems seem more widespread than they are
Users satisfied rarely write: when a software works well, most users simply use it and that's it. They don't feel the need to go to a forum to say "everything ok".
Forums attract those who have problems: spaces like the Zwo forum are often frequented by those looking for solutions, not by those who want to celebrate proper functioning.
Amplified effect: if ten users report the same bug, it looks like a huge problem. But if there are thousands of silent users who do not find it, the picture changes radically.
📊 A practical example
Suppose Asiair has 50,000 active users in the world. If 100 people report a bug on the forum, we are talking about 0.2% of the user. But that 0.2% can dominate the online conversation, giving the impression that the software is unstable.
🧠additional considerations
Negative feedback is precious: even if minority, it helps developers to identify and correct problems that could emerge in specific conditions.
The variety of hardware configurations (frames, cameras, mobile devices) can cause problems that are not generalized, but linked to particular combinations.
