Low Voltage warning: AM3N and ANKER SOLIX C300X DC

2K50sIry

Hello everyone,

First post on this ZWO forum. Unfortunately, I have a problem. I've had an AM3N for a week. I just bought and connected an ANKER SOLIX C300X DC power bank/station. Unfortunately, I'm now getting a beeping sound from my mount. In the SkyAtlas app (from ZWO), I get the message "Low on Voltage"... and then after a while, the BT connection disconnects and the mount stops...

The ANKER is fully charged, so that's not the problem. Moreover, the ANKER battery is LiFePO4. So that can't be the problem either.

Any ideas?

2K50sIry

I was quite desperate, but I solved the problem myself. It was a malfunctioning cable...

The jack connector was faulty (the second one I tried also had a problem), the cable was broken, and the car charger plug was also faulty. I replaced the entire cable with all the plugs, and the problem was solved.
It just goes to show: use perfect cables. The Anker and the AM3N are working perfectly now: no more alerts and no more low-power notifications.

Kudos also to the ZWO software, which displays notifications in the event of a power problem. Perhaps a good idea: add more information about power issues in the AM3N manual and provide a comprehensive description of the beeps the mount can make.

Case closed.

Y55ua7EW

2K50sIry I was quite desperate, but I solved the problem myself. It was a malfunctioning cable...

The jack connector was faulty (the second one I tried also had a problem geometry dash scratch ), the cable was broken, and the car charger plug was also faulty. I replaced the entire cable with all the plugs, and the problem was solved.
It just goes to show: use perfect cables. The Anker and the AM3N are working perfectly now: no more alerts and no more low-power notifications.

Kudos also to the ZWO software, which displays notifications in the event of a power problem. Perhaps a good idea: add more information about power issues in the AM3N manual and provide a comprehensive description of the beeps the mount can make.

Case closed.

Thank you for sharing!