Seestar s30pro Seestar alpaca_v1.1.3-1 update.

Mc67EmsC

I am having a problem where I have latest mobile app and latest firmware in my seestar.
I have found that the seestar alpaca has not updated to v1.1.3-1.
It is stuck on 1.1.1-1. I have tried eveything I can think of to resolve this issue, and am now looking for help to resove this issue.
Hope you can help.
Regards
Brenton.

bakosmi

Mc67EmsC I have the same issue - did your firmware update also fail for the first try and updated on second attempt?
My freshly arrived S30 Pro behaved that way when started first and updated.

bakosmi

@SeeStar support - please is there a way to fix it? thank you!

marvindj

How did you determine the Alpaca driver level? The only way I've determined it is by using NINA, taking a trace, and reviewing the trace. Is there a method using the Seestar App directly?

bakosmi

Http://seestar_ip:32323 -> about

bakosmi

@support@Seestar please can you have a look? Currently it's broken - produces horrible walking noise via alpaca. thank you!

marvindj

D'oh. Thanks. For reference, my S30 Pro is at latest firmware V7.32 and App level 3.1.2 shows an Alpaca Driver level of Version - 1.2.0-3

bakosmi

marvindj that would explain. When I unpacked mine and connected, first firmware update failed. I retried and was fine. This could be the reason.

marvindj

Ah, ok. So your device wasn't on firmware level V7.32 when you thought it was? That certainly would explain it. Stuff happens!!!

bakosmi

nono, i am, it just seem that alpaca part update failed during firmware update and ruuning it again did not update alpaca anymore.

marvindj

Oh, I c. Personally, I'd open a ticket for the issue and upload the Seestar logs for their review. Then you have a ticket number for tracking ZWO response. I wouldn't rely on this forum for customer support from ZWO. The forum is good for other users to input their experience. But that is just my own opinion. YMMV.

bakosmi

marvindj of course I already did that

bret-mckee

Nice to know I'm not alone with this problem, but a fix would be better. I've submitted a bug report as well -- if someone hears back first please share.

bakosmi

bret-mckee seems like ZWO is not responding to forums nor tickets...
there are crickets already for a week...

Seestar_S50

They are all at ATT 2026 on jolly no time for us end users, they've already got our money why should they fix all the issues!

bakosmi

Seestar_S50 it is very sad but it definitely looks like that. Waiting for alpaca fix wondering what they will break elsewhere.
Until now it seemed they have no QA team. Now it seems they don't even have Customer support anymore.

bret-mckee

My S30 pro is still new, so I've submitted a request to either fix it or set me up to return it because of this firmware issue. I got an automated confirmation, so my date is set. We'll see if this path gets any traction.