Problem with Compass Calibration

Gordon

After the most recent firmware update, my S50 won’t perform compass calibration. Any suggestions? Thanks

Support@Seestar

Could you please confirm whether you mean that the circle does not close during the compass calibration process, or is it another issue?

Please provide more details about the problem so that we can better understand your situation. If possible, please also provide a video demonstrating the issue, which will help us further investigate.

We look forward to your reply.

Gordon

Hello. When I click on “calibrate” there is the gray circle that does not generate any green color filling in the circle despite rotating the telescope. Thank you.

Gordon

Jarous1

You need to rotate the SeeStar quite slowly.
If it still doesn't respond, then you should probably try performing a factory reset on the SeeStar...

Gordon

Jarous1
Thank you. I have rotated the S50 with no success.

vlad.life

Jarous1 у меня калибруется при любых вращениях но толку правда никакого всё равно никуда не попадает)))

Support@Seestar

Gordon Hello,

Regarding the issue that you are unable to complete the electronic compass calibration, please try restarting the device first and check whether the issue still persists.

If the issue remains after restarting, please record a video showing the calibration process and send it to us for further analysis. Also, when the issue occurs or can be reproduced, please do not power off the device. Please submit a log following the tutorial below: https://h5.seestar.com/course/79221

When submitting the log, please remember to check “Add Log”. After the submission is completed, please provide us with the BT number so that we can further analyze the issue.

Thank you for your cooperation and support.

Nasa-HSIA

I note that HDR function is added in solar mode for S30 pro with Ver. 3.2.0, but I do not found out the HDR function for S30 pro with Ver. 3.3.0. Has this function has been removed in Ver 3.3.0? If not, how can I find it out in the APP?