crackout Absolutely correct. As long as by clever you mean valuing the trust and confidence your customer has placed in you, and doing all you can do to retain that hard earned trust by resolving their issue promptly and fairly. Similar to your background. Before I retired I was the international SVP of engineering and manufacturing for a multi billion dollar consumer product company. I'm sure you probably use some of our products every day. Quality control was job one for everyone. If there was a close second it would be keep your customers satisfied. Along with several other tenets, they formed the backbone for our Corporate Image. It can often be very hard to gain the trust and confidence of any potential customer. But it is very easy to lose it.
You might look back here on this thread to mid Dec of last year. If you do, you will see that I had one of these cameras on order. However you will also see that given the poor response at the time by ZWO with this issue I decided then to cancel that order. I am now very happy to see that it appears that ZWO seems to be getting the message. I therefore applaud them for starting to do more for their customers in this matter than they had been.
However I'm still on the sidelines regarding this camera. I have no interest in buying one now only to find out that it is old stock, and I am also buying the same problem I was trying avoid last Dec. Personally I believe that ZWO should have recalled all these cameras and even if it means going on back order, not risk any more defective ones possibly getting into their customer's hands.......... Having said that, at least we are seeing some understanding by them of their responsibility here. Which hopefully will for them be a positive learning experience as well going forward.
