ZWO products multiple problems especially with Canon.

Stingray

Hi
I have a canon Mark III 5D, and using a Samsung galaxy S5e. after the second picture taken with the DSLR , the icon exp, is strange it shows strange numbers and the camera (either on Bulb or manual) keeps shooting.... impossible to stop it even if I shut down the camera (I have been using the same field camera for several years without any problem on APT and now NINA) . I have to stop asiaair pro app, and restart it. I tried the same with and without the shutter cable, same problem. it became impossible to change exp time, impossible to adjust the ISO. So I tried to use my ASI 120mini as main camera on a ZWO guide scope and then it failed, impossible to focus. In addition, I tried to connect my EQ8Rh I WENT THROUGH MULTIPLE PROBLEMS as well, so I decided to use my CEM26 instead and then it worked only once, the baud was wrong and can't connect. I need to use the CEM60 in the list and change to 115000 baud instead. I am super disappointed by ZWO in general I have watched and read numerous review an ASI Camera and ZWO products, it was very positive but at the end I am inclined to believe it is just marketing window dressing. I was planning to buy an ASI6200 with filter wheel to replace my old SBIG and change my old Optec focuser for ZWO but I will keep using SBIG and Optec as they really work well. And I will not recommend ZWO as a trustworthy and reliable brand.

Tech@ZWO

Stingray
Hello Let us look into your problem one by one

Q1 canon Mark III 5D,did you follow the prompt to set your camera
If the no error with the settings,please submit the problem from the feedback in app when the problem occurs,

BTY ,We've received feedback on 5D Mark III，it works on AAP

Q2 So I tried to use my ASI 120mini as main camera on a ZWO guide scope and then it failed, impossible to focus
Did you add the 1.25 extender?

Q3 so I decided to use my CEM26 instead and then it worked only once, the baud was wrong and can't connect
The CEM26 baud should be 115200,it defined by the mount manufacturer
Also please try to the latest Asiair app, the CEM26 added in the mount drop list