ASIAIR Pro cannot obtain location data from the smartphone (Samsung Galaxy S10)

Yuri

Just got my beautiful ASIAIR Pro, and can't wait to test it.

Connected it to my smartphone (Samsung Galaxy S10+), and now I see that the device cannot retrieve GPS coordinates from the phone, prompting me to enter them manually. Permissions for ASIAIR app in Android OS are set to "Location: Allow while using the app".

Please advise how to make it work. Thank you.

P.S. Controlling ASIAIR from iPad works well: ASIAIR acquires real location coordinates from WiFi immediately.

PMTeam@ZWO

Yuri It's a known issue and we are trying to fix it.

Yuri

@asiair@zwo#50499 , thank you!

No hurry anymore, as I have switched to iOS. Need to say that ASIAIR Pro is a fantastic device!

PMTeam@ZWO

Yuri Thanks！I wish you an excellent photography experience. Clear skies.

woof

Has this been fixed? I am using a Samsung A tablet and a Google Pixel 4a. Neither can automatically set the location of the ASIAIR Pro.

deanohale

It's been awhile since this was reported. Any update on a fix? Quite a few users using Android. Location details fails for me on Pixel 5 Android 12. Samsung Tab A7 Android 11 using the Asiair Plus.

shadowangel

Not fixed as of yet. I still have this issue with my Android devices. I'm sure it'll likely be in the next patch.

shadowangel

Or not. Testing the newest version and it's still not updating.

shadowangel

@asiair@zwo#50499 Are there any updates on this? It wasn't fixed in the newest test version.

shadowangel

@asiair@zwo#50933 Update please?

shadowangel

Still ongoing. Update?

abo

also waiting 🙁

nate h

would love it if this got fixed! Any updates?

franco

Pixel 4a works fine for me with the ASIAir Pro.

shadowangel

In the newest beta, im getting "Locate Failed: Code=4" when attempting to refresh location. Does that help anything?

Tech@ZWO

shadowangel Hi Try the following:

Turn off the WLAN and use the mobile network to locate
2, connect the AIR bridge to a network environment
Temporarily disconnect the AIR, connect to an available WLAN, and then cut back after the location is located

jdjung

I'm also getting this error on my Android Samsung Fold 3. I'm not understanding the instructions on this. Turn off the wifi on our phone then back on, then we're supposed to connect to our home network router? Can you please restate the instructions more clearly.

killerciao

I'm having the same problem with S10+ and S22ultra.
disconnecting from asiair's wifi; locating under 4g/5g and reconnecting to wifi sometimes work sometimes no.
Is very frustrating missing such a basic function.
Same error happens on latest beta too

avpinedo

Could ZWO give us an answer about it? this problem has not been solved in the beta, when will it be solved?

PMTeam@ZWO

FYI, in v2.0, we will fix this problem thru a new API. Thanks for your understanding.