Updating Firmware`

jsg

The instructions to upgrade firmware for the AM5 are confusing. I cannot launch ASIAIR Plus app without being connected to the ASIAIR Plus. But that means I have no internet access so I cannot download the firmware. What's the best way to ensure that the mount has the latest firmware?

Thanks
Jerry

Kevin_A

jsg thru the AM5 App.

jsg

Hi Kevin,

OK, but doesn't that present the same issue? To connect with the AM5 I cannot download firmware from online, and to be connected online means I can't access the mount. Could you please elaborate a little?

Thanks!
Jerry

Update:
I followed the online instructions, opened my AM5 app, connected to the hand controller WI-FI, went to settings and also connected to my home wi-fi and got to the firmware update page in the management section of the AM5 app. It gave me the firmware versions installed on the mount and hand controller but says, next to Latest Version: Get Data Failed. It says this for both the mount and hand controller. That isn't working...

Kevin_A

jsg
https://saltwaterwitch.com/blog/update-the-zwo-am5-firmware

Taill2003

Kevin_A https://saltwaterwitch.com/blog/update-the-zwo-am5-firmware/geometry dash bloodbath

Thanks for the relevant link.

jsg

That's exactly what I did. Here is what I got:

Kevin_A

jsg did you switch your device to your internet from the am5 wifi signal to download?

Walf@ZWO

jsg The fw of handcontrol and mount all are the newest, please see the "NETWORK" tab, what is the info?

jsg

Yep. Did that too..I made sure that the AM5 app was also getting signal from my home wi-fi. That's when I got the error message..

Kevin_A

jsg not sure why. The hand controller has to be attached and that should be setup on your wifi too….

jsg

Is there anyone at ZWO or any user that might help me to upgrade the AM5 firmware? I've followed the instructions precisely but I get the above error messages (see original post of this thread). I've got signal on my phone from the AM5 app as well as from my home wi-fi. Yet I get the above error.

Thanks,
jerry

ASIMount@ZWO

jsg
Sorry for the inconvenience, please submit a ticket on ZWO support and our engineer will help you out.

jsg

Network tab confirms that mount software is successfully connected to my home wi-fi router. Also successfully connected to the mount hand controller. I've been corresponding with Simon at ZWO about this and he said the developers are aware that there may be an issue on ZWO's end. See attached images.

Walf@ZWO

Looks like there's nothing wrong with it, could you try another wifi ssid,please.

Doloi

Hi I had the same problem. It is a network issue. In my case I had blocked all traffic to and from China for security reasons. I disabled it for a few minutes and it worked.

Rexlite

Did you find a resolution?

I just received my AM5 and I am getting the same "Get Data Failed" error on the Firmware tab exactly like the screenshots above.

I was able to download 1.3.0 Mount firmware (from the link on this forum) and upgraded that manually using ASCOM on a PC which was successful. But, the Hand Controller firmware is still 2.1 as reported by the AM5 Hand Controller Manager in the AM5 Mount App.

Tried opening port 4040 on my router to the IP of the WLAN IP under the Home tab. After restarting everything (mount/app) the Firmware Tab still reports "Get Data Failed" for both the Mount and the Hand Controller.

Thanks!

Rexlite

Not sure what happened -but - it works now! Updated both Hand Controller and the Mount to the latest.
All good!

tbhausen

I'm having the same problem with a brand new AM5... can anyone help?

tbhausen

tbhausen I tried with a different network and problem solved, everything is updated.