ZWO doen't work on my WIN 11

JeanMario

Hello, I bought a ZWO ASI294MC PRO camera. To install it on my computer is a win 11 LabTop. I finally found the driver for WINDOWS to recognize it. But PRISM does not see it? My SBony PRISM sees it but cannot communicate with my SBONY. But what bothers me, at the price I paid, is that my ZWO really doesn't work? No possibility to verify it. When I connect the 12V the fan goes well and the red LED lights up. But I have no possibilities to see if I can have a picture?
Is there anyone who can give me a hand to finally make it work?
Thanks in advance Jean Mario

Tech@ZWO

JeanMario I just test our camera in Prism on win11, it can be recognized and take images successful. (both ASI Driver and ASCOM driver work fine).

Please test the camera with different USB cables, and ports in our software-ASIStudio to rule out the problem.
Here is the download link to the newest version ASI native driver and ASIStudio.
https://www.zwoastro.com/downloads

BTW, what is the version of prism?