ASIAIR can't connect to AM5 mount

Psy1280

As anyone who has ever been involved in this hobby knows, to waste a rare, perfectly clear night with an inexplicable glitch is….well, let’s keep this clean and say, frustrating!!!
Two nights ago using my ASIAIR Pro and my AM5 mount I had absolutely no issues. Last night, however, I could not connect to my mount. The error message read:
Connect Failed
Please check the connection method, IP, port and protocol of your mount are correct
I’m lost! I use a direct Ethernet Cat6 connection; I use two power sources, one to my mount and the other to my 2600 MM pro camera; I reinstalled the firmware; updated the AM5 mount; disconnected all cables and re-connected one-by-one….NO luck
I think the only thing left would be to replace the cable (unless anyone has other ideas). Does anyone know what kind of cable is used by the AM5 to the ASIAIR? I’d like to purchase one).
Looking forward to any feedback on this
Thank you,

ASIMount@ZWO

Psy1280 Sorry for your unhappy experience. Did you change some connection after you used it successfully last two nights.
If not, would you contact our support. It may help to solve issuses quickly with some pics or videos of your trouble.

Corsair

Double, and triple, check all your data (USB, Ethernet) and power connections. When you say you are using a direct Ethernet cable - how are you using this?

Have you tried connecting everything up in a similar way to this video?: https://www.youtube.com/watch?v=2h_DZMwqX0o

It's just a USB 2.0 A - B cable that goes from the USB 2.0 A port on the ASIAIR to the USB 2.0 B port on the AM5.

Also - you can try to connect the AM5 to the ASIAIR wirelessly. Look here: https://astronomy-imaging-camera.com/tutorials/am5-guide-how-to-wirelessly-connect-zwo-am5-mount-to-asiair/