Seestar Connection problem with my iPhone

SFHM60cZ

Hi I just got my seestar yesterday and try to connect to my iPhone 14 pro but it keeps says failed connection. My phone recognizes the seestar and says it’s proper name but when it ask me join the WiFi and I hit join it fails to connect. After many attempts I tried connection with my iPad and it connected right away. What am I doing wrong with my phone. Help please

jasonlmartin

Same issue with iPhone 13 pro.

w7ay

Open iOS Settings. On the left panel, scroll all the way down until the third party Apps section. You should find your app there.

Tap on the app icon, and the permissions for that app should be visible on the right side of the Settings window. Make sure Local Network access and Location servies are turned on.

Be warned that this will allow more of your personal data to be sent to a server in China. If you don't want that to happen, do not use SeeStar (you should have known this before buying it). There are other smart scopes that use servers in the west.

Chen

Dariv

Same issue here. You have to turn off cellular for the app. once you do that the seestar will connect to your phone. Only problem is, you wont be able to find any objects without the cell connection.

SFaxQlYd

Dariv Then that's not really a solution. It sounds like a bad bandaid? I have a similar issue, I want to connect, but I also need to find objects.

SFaxQlYd

Dariv there must be more then 1 type of Comnection issue going on. I have turned off the Cellular when my iPhone 15 won't connect, and it doesn't help at all. In fact with the new App update. When I had a failed connection tonight, I turned off the cellular data, and the Seestar App popped up a warning that the cellular data was not on, and that the Seestar wouldn't function properly. So people need to stop with the advice of turning off the Cellular data.

PaigeC

Dariv

I just received my Seestar S50 yesterday (two weeks earlier than promised!). Had the exact same issue. Turning off cellular data for the app is the key, as mentioned above. Once I did that, everything worked exactly as advertised. They REALLY need to mention that in the manual, which would also benefit from review by a native English speaking proofreader. It needs a lot of work.

Nonetheless, the scope exceeds expectations. Great product. This is going to be fun!

Webforage

I got my iPhone 15 seestar app to connect both to the telescope and the internet. When in to the My Seestar page/Wi-fi/ and selected station mode. I added my home wifi info there. Then to iPhone settings/cellular/ scroll down to Seestar and turn OFF the cellular data.

Robert Lis

I got the same problem very frustrating is it just iphones?

SFaxQlYd

PaigeC turning off the celluar data for you might have been the key, but it's not the key for my Seestar. I have tried that and it doesn't help at all. Mine will connect 50% of the nights. It's kind of like it wakes up and flips a coin to decide if it wants to work or not. The nights it won't work, nothing will make it work. On the nights it decides to connect, it will connect all night long with no issues. I am not doing anything different between the nights it connects and the nights it doesn't connect. Super frustrating at this point. And ZWO is doing nothing to help.

Thor

PaigeC
Didn’t work. iPad or iPhone. Briefly connects, fails. Connects for three hours, fails. Today, won’t connect to anything. Not one device. Company will not respond to me.

Thor

SFaxQlYd
Same here. We are considering filing fraud allegations. $500 for a paperweight. Connects then disconnects and will not reconnect. Over and over. Got one pic after 3 hours, then disconnected again.

Fraud.

wps652

I'm using a iphone 15 ios 17 and it connects to the seestar without issue. Works fine.

Thor

wps652 you’re a paid liar or a bot. You respond to all my replies and comments in support of the company.

wps652

Thor I'm supporting the product because it works fine for the majority of users. You believe everyone posting images and telling you that it works are 'paid liar or a bot'?
I'd suggest you get some help for your issues and I'm not talking about the seestar.

H

I have an iPhone14 running iOS 17.1 and an iPad and I have no issue connecting. I have had my Seestar for the last 4 months and it has worked flawlessly.