Looks like ZWO cannot even read their own data sheets. This is from their ASI2600 page:

Their answer is completely bogus.
Do you see any gain setting that will give an e-/ADU of at least 1 (unity)? Kevin is correct, the best you can get is an egain of 0.75 or so.
The way things work is this:
The electrphotons (e-) arrive at the sensor as discrete electrons. There is no such thing as registering an intensity level of 1.5 e-, for example.
So, the intensity levels that you can recieve from your star are 1e-, 2e-, 3e-, 4e-, etc.
Lets say the egain is set to 0.5 e-/ADU (== 2.0 ADU/e-), then the star with 1e- will show up as 0 ADU, the ones with 2e- will show up as 1ADU, the ones with 3e- will show up also at 1ADU, etc.
So, what you are losing is the fine scale intensity resolution when you cannot achieve the magical unity gain value.
That being said, I wouldn't loose sleep over it; multiple subframes will make up for it.
Check out the dynamic range of the ASI6200 (very similar behavior as the ASI2600) from some images I took to test the new filter recently. There seems to be enough dynamic range (especially with Pleides and the Running Man nebula):
https://bbs.astronomy-imaging-camera.com/d/16893-asi6200mc-antlia-triband-rgb
Chen