ASIair Pro can't see Mount, Camera, Guide Camera or USB stick

dgs99

It's all been working faultlessly for the past two years until last night! I had to shut everything down very quickly due to a sudden downpour so didnt park scope or switch off ASIair from the app, just switched the power off everywhere. Have I corrupted the SD card? Today, the ASIair app on the phone will still start but wont now detect either the Mount, camera, guide camera or the USB stick. I dont believe any water got into the ASIair as that was beneath the scope, and the cameras are still working on other devices.

Thanks
David

Corsair

Need to clarify:
With the ASIAIR Pro powered on - on its own with nothing connected to it - are you able to connect to the ASIAIR fine with the ASIAIR App? Are you able to, subsequently, tell it to shut down properly via the App.

On water damage - water damage is something that can present itself over time. It's a tricky thing to deal with.

Are you sure everything is dry?

Have you tried opening up the ASIAIR Pro to really check for no signs of water damage on the board etc?

Yes - it is also possible that you may need to reset the firmware on the ASIAIR Pro. It is also possible that you may need to replace the SD Card. Don't know yet, though.

dgs99

Many thanks for your reply. Yes, I am able to connect to it through the app, and I can get it to shut down via the app.
Yes I unscewed the 4 screws to the cover, checked inside and all is dry. I seem to have lost my original back-up SD card,
is there any chance of a replacement, or a way of downloading a new version?

Thanks,
David

Corsair

Have a read of this: https://eastwindastro.blogspot.com/2023/03/how-to-do-factory-reset-with-asiair.html

However - before you do that - do one more test since you are able to start up and shut down the ASIAIR normally.

With the ASIAIR off - only connect the data connection for your mount to the USB 2.0 port on the ASIAIR Pro.
With the mount still off, turn on the ASIAIR. Wait a few minutes.
Now connect to the ASIAIR with the App and go through the initial steps.
Once you are on the Preview screen, turn on your mount. Power the mount with its own power supply (i.e. don't power it from the ASIAIR).
Go to the Mount Settings page, select your Mount type from the drop down, and enable it.

Does it establish a connection to the mount?

dgs99

Many thanks for that suggestion, just tried the test with just the mount connected and no success. I think it needs a complete reset, so am currently downloading the file. Many thanks for your help.

dgs99

I can download 6.0 gigabits of data (6.30 download) and then I get an error message of "file not abvailable on site".
Has happened 3x I tried to download it? I presume the problem lies at my end?

Corsair

dgs99 hmm. Did you watch the AstroWorkz video that was linked in the article I posted?

dgs99

Thank you, all fixed! A friend successfully downloaded the file for me and all problems now resolved. 🙂