rgrenader In the AIR main camera screen, it shows that the connection is USB 2.0. Can I configure this someplace in the interface?
No, you cannot.
Either the USB 3 port of the ASIAIR is defective, or the USB 3 port of the Type B port on the camera is defective. The ASIAIR is not connecting with that extra 4 pins that are inside a USB 3.0 cable.
ZWO has a very poor track record when it comes to USB 3.0; so it is likely that both ASIAIR and the camera have poor design margins.
You can try to "tune" a cable to make them work with one another, using the shortest USB 3 cable available (1 foot), but it is best to return both the camera and ASIAIR, and use a different manufacturer if you want reliable hardware.
Whatever you do, do not ever use any cables that come in the ZWO boxes.
Chen
